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Help - Contact Support

To contact your library, please type your library’s name and select it from the list.

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In order to facilitate troubleshooting, please include the following information in your correspondence:

Steps to reproduce the problem (in as much detail as possible)
Exact text of any error message (screen shots are helpful)
URL(s) of any error page(s) you encounter
Library card number
Title(s) of problem download(s)
Applicable software version (this information can typically be found under Help > About.)
Operating system (Windows Vista®, Windows® XP, Windows 98 SE, etc.)
Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
If applicable, device type and operating system

Unable to find the answers to your questions in our help pages? please email your library:

Addington Highlands Public Libraries Flinton and Denbigh Branches

Ajax Public Library

Alnwick/Haldimand Public Library

Argyle Community Library

Arnprior Public Library

Asphodel-Norwood Public Library

Assiginack Public Library

Atikokan Public Library

Aurora Public Library

Bancroft Public Library

Barry's Bay & Area Public Library

Baysville Public Library

Belleville Public Library

Bibliothèques publiques du canton d'Alfred et Plantagenet

Big Grassy FN Library

Black River-Matheson Public Library

Blind River Public Library

Bonfield Public Library

Bonnechere Union Public Library

Bracebridge Public Library

Brighton Public Library

Brock Township Public Library

Brockville Public Library

Bruce County Public Library

Bruce Mines & Plummer Additional Union Public Library

Burks Falls Public Library

Caledon Public Library

Callander Public Library

Carleton Place Public Library

Cavan Monaghan Libraries

Central Manitoulin Public Libraries

Centre Hastings Public Library (Madoc)

Champlain Township Public Library

Chapleau Public Library

Chatham-Kent Public Library

Clarington Public Library

Cobalt Public Library

Cobourg Public Library

Cochrane Public Library

Cornwall Public Library

County of Brant Public Library

County of Prince Edward Public Library

Cramahe Library - Colborne branch

Curve Lake First Nation Public Library

Deep River Public Library

Deseronto Public Library

Dorion Public Library

Douro-Dummer Public Library

Dryden Public Library

Dwight Public Library

Ear Falls Public Library

East Ferris Public Library

East Gwillimbury Public Library

Edwardsburgh/Cardinal Public Library

Elgin County Public Library

Elizabethtown-Kitley Township Public Library

Elliot Lake Public Library

Emo Public Library

Englehart Public Library

Espanola Public library

Fort Erie Public Library

Fort Frances Public Library

French River Public Library

Front of Yonge Township Library

Galway-Cavendish & Harvey Township Public Library

Gananoque Public Library

Georgian Bay Township Public Library

Georgina Public Library

Gore Bay Union Public Library

Grand Valley Public Library

Gravenhurst Public Library

Greater Madawaska Public Library

Greenstone Public Library - Beardmore

Greenstone Public Library - Geraldton

Greenstone Public Library - Longlac

Greenstone Public Library - Nakina

Grey Highlands Public Library

Grimsby Public Library

Haldimand County Public Library

Haliburton County Public Library

Halton Hills Public Library

Hanover Public Library

Hastings Highlands Public Library

Havelock-Belmont-Methuen Public Library

Hawkesbury Public Library

Head, Clara & Maria Twp. Public Library

Hornepayne Public Library

Huntsville Public Library

Huron County Library

Ignace Public Library

Iroquois Falls Public Library

Kanhiote Library

Kawartha Lakes Public Library

Kearney and Area Public Library

Kenora Public Library

King Township Public Library

Kirkland Lake Public Library

Larder Lake Public Library

Laurentian Hills

Leeds and the Thousand Islands Public Library

Lennox and Addington County Public Library

Lincoln Public Library

Manitouwadge Public Library

Marathon Public Library

Markstay Warren Public Library

Marmora & Lake Public Library

McKellar Township Public Library

Meaford Public Library

Merrickville Public Library

Mississippi Mills Public Library

Moonbeam Public Library

Muskoka Lakes Library

N.E.M.I. Public Library

Nation Municipality Public Library

Newmarket Public Library

Niagara Falls Public Library

Niagara-on-the-Lake Public Library

Nipigon Public Library

Norfolk County Public Library

North Bay Public Library

North Grenville Public Library

North Kawartha Public Library

North Perth Public Library (Listowel)

Oliver Paipoonge Public Library

Ontario Library Service - North

Orangeville Public Library

Orillia Public Library

Otonabee-South Monaghan Public Library

Owen Sound and North Grey Union Public Library

Oxford County Public Library

Parry Sound Public Library

Pelham Public Library

Pembroke Public Library

Perry Township Public Library

Perth and District Union Public Library

Petawawa Public Library

Peterborough Public Library

Pickering Public Library

Port Colborne Public Library

Port Hope Public Library

Powassan & District Union Public Library

Prescott Public Library

Quinte West Public Library

Rainy River Public Library

Red Lake Public Library

Red Rock Public Library

Renfrew Public Library

Rideau Lakes Union Library

Russell Township Public Library

Sault Ste. Marie Public Library

Schreiber Public Library

Scugog Memorial Public Library

Seguin Public Library

Shelburne Public Library

Sioux Lookout Public Library

Six Nations First Nation Public Library

Smith-Ennismore-Lakefield Public Library

Smiths Falls Public Library

South River - Machar Union Public Library

Southgate Public Library

Spanish Public Library

St. Charles Public Library

St. Thomas Public Library

Stirling-Rawdon Public Library

Sundridge Public Library

Temagami Public Library

Temiskaming Shores Public Library

Terrace Bay Public Library

The Blue Mountains Public Library

Thorold Public Library

Thunder Bay Public Library

Tillsonburg Public Library

Timmins Public Library

Trent Hills Library

Tweed Public Library

Tyendinaga Township Public Library

Uxbridge Public Library

Wainfleet Public Library

Wasauksing First Nation Public Library

Wawa Public Library

Welland Public Library

Wellington County Public Library

West Grey Libraries

West Lincoln Public Library

West Nipissing Public Library

Westport Public Library

Whitchurch-Stouffville Public Library

White River Public Library

Whitestone-Hagerman Memorial Public Library

Wollaston and Limerick Public Library

Woodstock Public Library

In order to facilitate troubleshooting, please include the following information in your correspondence:

Steps to reproduce the problem
Exact text of any error message
URL(s) of any error page(s)
Library card number
Title(s) of problem download(s)
Make and model of mobile device
Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
Internet browser and version

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