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Find more information…

• Attention iPod® owners
• Attention Zune® owners
• Learn about this service
• Test your device for compatibility
• Compatible devices
• Troubleshooting
• Borrowing help
• 'My Account' help
• About copyrighted materials
• Contact support

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence…

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error messages (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem file(s)
• Problem Part(s)
• MP3 player make and model

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